Managing Exchange Messaging Services by Using Metrics

Grande, grande documento da equipa Microsoft IT: Managing Exchange Messaging Services by Using Metrics.

This white paper covers:

• The business value of monitoring and managing Exchange messaging services as an end-to-end business service.
• The team roles that Microsoft IT uses in monitoring and managing its Exchange messaging services.
• The meaning of Exchange messaging service management.
• The components of Exchange messaging service management.
• The metrics that Microsoft IT uses for monitoring and managing its Exchange messaging services.
• The processes that Microsoft IT uses for managing its Exchange messaging services.
• The products and technologies that Microsoft IT uses to monitor and manage Exchange messaging services (including the Microsoft Operations Manager 2005 SLA Scorecard for Exchange).
• The best practices that Microsoft IT uses in managing its Exchange messaging services.

E aqui fica o resumo das melhores práticas que a equipa Microsoft IT segue:

• Use MOM 2005 to monitor Exchange Server 2003
• Apply MOF best practices.
• Collect metrics by using an automated method.
• Clearly identify the business requirements for the service and map them to appropriate service levels.
• Use the service virtual team approach for service delivery.
• Adopt knowledge management processes that deliver consistent Exchange messaging services at a lower total cost of ownership (TCO).
• Complete all the details of the service map to understand the dependencies and facilitate SLA and OLA discussions.
• Conduct service review meetings weekly and monthly.